DELIVERY INFORMATION

It may take between 1 - 2 working days for us to prepare your order for shipping. You will be notified by email once your order has been dispatched.

If your order contain one or more 'Online Only' items, it may take between 5 to 7 working days to dispatch. 


UK STANDARD DELIVERY

All UK Standard orders will take between 1 to 2 working days for delivery using Royal Mail First Class, Parcelforce Express 48 Services and UPS Standard Services.

Large Letter (up to 80g)    £3.50
Parcels (up to 30kg)            £6.50
 

UK EXPRESS NEXT DAY DELIVERY

All UK Express orders will take 1 working day for delivery using  Parcelforce Express 24 services and UPS Services. Order placed before 11am on weekdays will arrive next working day. Please note this does not apply to any orders containing 'Online Only' items.

Parcels (up to 30kg)          £9.50


EU STANDARD DELIVERY

All EU orders will take between 3 to 5 working days for delivery using Royal Mail International Signed and Tracked Services, Parcelforce EuroPriority Services or UPS Standard Services. 

ZONE 1 

Belgium, Germany, Netherlands, Luxembourg

Parcels (up to 30kg)        £13.50

(Parcelforce Euro Priority)
 

ZONE 2

France, Monaco, Ireland

Parcels (up to 30kg)        £16.50

(Parcelforce Euro Priority Services)
 

ZONE 3

Austria, Czeck Republic, Denmark, Finland, Greece, Italy, Poland, Portugal, Spain, and Sweden

Parcels (up to 2kg)          £14.50
Parcels (up to 5kg)          £16.50
Parcels (up to 10kg)        £18.50
Parcels (up to 30kg)        £22.50

(UPS EU Standard Services)
 

ZONE 4

Andorra, Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia

Parcels (up to 1kg)         £16.50
Parcels (up to 2kg)         £18.50
Parcels (up to 3kg)         £20.50
Parcels (up to 4kg)         £22.50
Parcels (up to 5kg)         £25.50
Parcels (up to 20kg)       £32.50

(UPS EU Standard Services)


ZONE 5

Liechtenstein, Norway, San Marino, Switzerland

Parcels (up to 1kg)         £16.50
Parcels (up to 4kg)         £22.50
Parcels (up to 30kg)       £30.00

(UPS EU Standard Services)


USA STANDARD DELIVERY

All US orders will take between 5 to 7 working days for delivery using DHL Express Services and Royal Mail International Signed and Tracked Services.

Parcels (up to 1kg)         £14.50
Parcels (up to 3kg)         £20.50
Parcels (up to 4kg)         £22.50
Parcels (up to 5.5kg)      £26.50
Parcels (up to 10kg)       £30.00
Parcels (up to 15kg)       £36.00
Parcels (up to 30kg)       £65.00


INTERNATIONAL DELIVERY

All international parcels will take between 5 to 7 working days for delivery using Royal Mail International Signed & Tracked Services or UPS Express Saver Services.

Parcels (up to 1kg)          £25.00
Parcels (up to 1.5kg)      £28.00
Parcels (up to 2kg)          £30.00
Parcels (up to 3.5kg)       £35.00
Parcels (up to 5kg)          £40.00
Parcels (up to 10kg) :     £55.00


CUSTOMS CHARGE

Please be aware that customs charge may apply to shipments outside the UK and EU zones. If you do not receive your order in expected delivery time, please check your post or with your local post office for any customs notice. We will not cover any customs charge applied to your shipment. We will not be responsible for your package being held by customs.


 

RETURN & EXCHANGE

We are happy to issue a refund or exchange for any unused item that is returned in its original condition and packaging (except for sale items) within 14 days of receipt for UK orders, within 14 days for EU orders or 21 days for international orders. Unfortunately, we cannot offer you a refund or exchange after the days stated above.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please attach either an invoice or a copy of your purchase order email confirmation with your returned goods. Please do not send your purchase back to the manufacturer.

When returning an item, please retain any proof of postage from your shipper. We will not be responsible for any item that is lost or damaged during return shipping. If you are shipping an item of over £75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. Please note, all postages cannot be returned.

Please send us an email about your return to info@nativeandco.com quoting your name and order number. Our customer service team will assist you with any returns information. 

Please ship all return items to the following address:

Native & Co
116 Kensington Park Road
London W11 2PW
United Kingdom

 

DAMAGED & DEFECTIVE ETC.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 3 to 5 working days.

We only replace items if they are damaged or defective.  If you need to exchange it for the same item, send us an email at info@nativeandco.com and send your item to:

Native & Co
116 Kensington Park Road
London W11 2PW
United Kingdom